Refund policy

At The Card Cache, we take pride in delivering authentic collectibles and a great customer experience. Due to the nature of trading card games and sealed collectibles, certain restrictions apply. Please review this policy carefully before making a purchase.

Items Not Eligible for Return or Refund

Due to the nature of trading cards and collectables, for product integrity and quality control, the following items cannot be returned or refunded:

  • Trading Card Game (TCG) products, including but not limited to Pokémon TCG, Magic: The Gathering, One Piece TCG, and similar products
  • Booster packs, sealed decks, and sealed boxes
  • Any item that has been opened, unsealed, or used
  • Digital products or gift cards

Once sealed packaging has been opened, the product is considered used and cannot be accepted for return under any circumstances unless it is defective on arrival.

General Returns

Returns for reasons such as a change of mind or unwanted items may be considered only for non-TCG products, subject to the following conditions:

  • Timeframe: Return requests must be submitted within 7 calendar days of receiving the item
  • Condition: Items must be unused, unopened, and in their original packaging
  • Proof of Purchase: A valid receipt or order confirmation is required
  • Restocking Fee: A 15% restocking fee will be deducted from approved refunds
  • Return Shipping: Customers are responsible for all return shipping costs

Approved refunds will be issued using the same payment method used for the original purchase.

Cancellations

Cancellations may be requested prior to shipment. Cancellations are subject to a 15% cancellation fee. This fee will be deducted from the refunded amount.

Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, you may be entitled to a repair, replacement, or refund in accordance with the South African Consumer Protection Act.

  • Reporting Period: Defects must be reported within 6 months of receipt
  • Fees: No restocking fees apply to defective or incorrectly supplied items
  • Shipping Costs: We will cover reasonable return shipping costs once the issue is verified

After the 6-month CPA period, any applicable manufacturer warranty will apply.

How to Request a Return

To initiate a return or refund request:

  1. Contact our customer support team with your order number, affected item(s), and reason for the request
  2. If approved, you will receive a Return Authorisation and return instructions
  3. Items returned without prior authorisation may be refused or delayed

Refund Processing Time

Once your returned item has been received and inspected:

  • We will notify you of approval or rejection
  • Approved refunds are processed within 7–14 business days
  • Final clearing times depend on your bank or payment provider

International Orders & Freight Forwarding Services

We do not support orders shipped to third-party warehouse or freight forwarding services (including Aramex Global Shopper and similar services).

  • Orders identified as shipping to such addresses will be automatically cancelled
  • A 50% cancellation fee will be deducted to cover administrative, handling, and restocking costs
  • International payment methods are not refunded directly
  • Refunds require valid SWIFT banking details, and customers are responsible for all bank charges and exchange rate differences

Contact Us

If you have any questions regarding returns or refunds, please contact our support team. We’re always happy to help clarify before or after your purchase.