Privacy policy
At The Card Cache, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how it is used, and the safeguards we put in place when you visit or shop on our website.
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Place an order
- Create an account
- Subscribe to marketing communications
- Contact us or participate in promotions
This may include:
- Full name
- Billing and delivery addresses
- Email address
- Contact number
- Payment information (securely processed via our e-commerce platform and payment providers — we do not store full card details
Automatically Collected Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Device type, operating system, and identifiers
This information helps us understand how customers use our site and allows us to improve functionality and user experience.
2. How We Use Your Information
We use your personal information for the following purposes:
Order Fulfilment and Customer Service
To process payments, ship orders, communicate about purchases, and provide customer support.
Website Improvement
To analyse trends, measure performance, and improve site design, content, and usability.
Marketing Communications
If you opt in, we may send you promotional emails, product updates, or special offers. You can unsubscribe at any time using the link provided in our communications.
Your personal information is never sold or traded to third parties for marketing purposes.
3. Data Protection and Security
We implement appropriate technical and organisational measures to safeguard your personal information, including:
- Secure servers and encrypted connections (SSL)
- PCI-DSS compliant payment processing
- Limited access to personal data by authorised personnel only
Despite these safeguards, no online transmission or storage system can be guaranteed to be 100% secure.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us to:
- Remember your preferences
- Maintain shopping cart functionality
- Analyse website traffic and usage
You can disable cookies through your browser settings, but doing so may limit certain features of the site.
5. Third-Party Service Providers
We may share necessary information with trusted third-party service providers who assist us with:
- Website hosting
- Payment processing
- Order fulfilment
- Marketing and analytics services
These parties are contractually required to protect your information and use it only for the services they provide to us.
6. Shopify Platform & International Data Processing
Our online store is hosted on Shopify Inc., which provides the e-commerce platform used to sell our products and services.
When you interact with our website or place an order:
- Shopify may collect and process your data for order fulfilment, payment security, fraud prevention, and platform optimisation
- Your data may be stored or processed in countries outside of South Africa where Shopify or its service providers operate
You can review Shopify’s Consumer Privacy Policy here:
🔗 https://www.shopify.com/za/legal/privacy/consumers
7. SMS and Messaging Communications
If you opt in to receive SMS or messaging communications, we may use your information to send:
- Order confirmations and delivery updates
- Abandoned cart reminders
- Promotional offers or feedback requests
Consent records for SMS communications are maintained and will not be shared with third parties, except messaging partners required to operate the service. Cookies may be used to track cart activity for abandoned checkout notifications.
You may opt out of SMS communications at any time by following the instructions provided in the message.
8. Your Rights (POPIA Compliance)
In accordance with the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to your personal information
- Request correction or deletion of your data
- Object to processing for direct marketing purposes
Requests can be submitted using the contact details below.
9. Your Consent
By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Last Updated” date revised accordingly.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: